From Consumer Protection to Consumer Empowerment


  • leverages our expertise in appliance energy efficiency to the clean energy access sector
  • Our goal is to make energy efficiency a foremost strategy in sustainable development efforts and for high-quality, highly-efficient modern energy services to become the default for communities everywhere.
  • On the grid, energy-efficient appliances save money for governments & consumers, reduce energy demand, and are one of the most cost- effective strategies for mitigating climate change.
  • In off- and weak-grid settings, energy-efficient appliances radically reduce the cost of energy supply & increase energy service levels (higher levels of energy access faster)
Poor-qualityproductsdiminish consumer confidence in off-grid solar & negatively influence markets (longer consumer adoption)
• Developing consumer trust and uptake of off-grid solar products is a major goal of Quality Assurance program & the sector (higher levels of energy access faster)
– Protect Consumers
– Empower Consumers
Similar to MEPS or minimum energy performance standards
• Quality standards exist for pico-solar products & plug-and-play SHS kits
• Quality standards ensure that consumers get what they pay for & specify attributes that consumers care about – e.g., reliability, durability, warranty, battery run-life

A Product Quality Framework
• Border controls
• Incentive & procurement programs
• Market surveillance
• Reporting/Registration requirements
• Lighting Global Quality Standards
Many national governments in Africa & South Asia are engaged in standard-setting activity for off-grid solar products (yellow)
• Four countries —Ethiopia, Kenya, Rwanda, and Tanzania—(green) have adopted national quality standards harmonized with the Lighting Global Quality Standards
• Benefits of adoption are 2-fold –
– You don’t have to do the work
– Manufacturers can sell products across markets
Three Lines of Government Defense for Protecting Consumers
Standards signal to manufacturers what is expected of off-grid solar products they produce.
• Reputable manufacturers will design their products & packaging to meet the standards.
Mandatory standards provide governments with a legal mechanism for keeping low-quality imports out of the country.
• If well implemented, standards allow compliant products to flow freely into the country, while non- compliant products are stopped at the border.
Checking products in the marketplace is the last line of defense against low-quality products.
• Some non-compliant products will always make their way into the market, even with the best- designed system in place for stopping them at the border.
Ghana Energy Commission has successful
appliance standards & labeling program
• CLASP partnered with Global Alliance for Clean Cookstoves & Kantar Public on tier-setting analysis & provided recommendations to the Ghana Energy Commission
• New quality standards & label will cover:
• Thermal efficiency levels & emissions levels
• Safety & durability requirements

supported Bureau of Energy Efficiency on
world’s first quality & performance standards for LEDs in 2012
• In 2015, Energy Efficiency Services Limited & MoP launched UJALA Campaign
• 286 million LED bubs deployed
• sells 9 watt LED bulbs for 70 rupees, just over
USD $1. In stores, similar watt bulb 2-3 times more
UJALA today
• Now selling high-efficiency fans & tubelights
• May expand program to LED streetlights, room ACs and other products
• Testing products to ensure quality delivered to consumers
Set goals based on your particular market needs & resource availability
• Involve diverse partners & stakeholders at multiple points throughout the process – e.g. consumers interest groups, private sector (domestic and international manufacturers), technical best practice orgs
• Policy & market work together – combine mandatory or voluntary policy with market transformation

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Release Date:2018-11-02 09:36
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